Shipping policy
SHIPPING POLICY
Last updated: April 3, 2026
1. Overview
We ship Australia-wide from our warehouse and fulfil orders Monday to Friday, excluding Australian public holidays. We are committed to getting your order to you as quickly and safely as possible.
2. Order Processing
- Orders are processed within 1-2 business days of payment confirmation.
- Orders placed on weekends or public holidays will be processed the next business day.
- You will receive a shipping confirmation email with tracking details once your order has been dispatched.
3. Shipping Rates
| Order Value | Shipping Cost |
|---|---|
| Under $100 AUD | $9.95 flat rate |
| $100 AUD and over | FREE standard shipping |
Bulky or oversized items (such as large grow tents or multi-light setups) may incur additional shipping charges. If applicable, this will be clearly displayed at checkout before payment.
4. Delivery Timeframes
Estimated delivery times after dispatch:
| Location | Standard | Express |
|---|---|---|
| Sydney Metro | 1-2 business days | Next business day |
| Melbourne, Brisbane, Adelaide | 2-4 business days | 1-2 business days |
| Perth, Darwin | 5-8 business days | 3-5 business days |
| Regional & Rural Areas | 5-10 business days | 3-7 business days |
These are estimates only and are not guaranteed. Delays may occur during peak periods such as Christmas, Black Friday, and public holidays.
5. Carriers
We ship via Australia Post and/or StarTrack depending on your location and order size. A tracking number will be provided via email once your order is dispatched so you can monitor your delivery in real time.
6. Tracking Your Order
Once dispatched, you will receive a tracking number via email. You can track your order at:
- Australia Post: auspost.com.au/track
- StarTrack: startrack.com.au
If you have not received tracking information within 3 business days of placing your order, please contact us at sales@growersdepot.com.au.
7. Signature on Delivery
For security purposes, orders over $150 AUD may require a signature upon delivery. If you are not home at the time of delivery, the carrier will leave a card with instructions for collection or redelivery.
If you prefer to have your order left in a safe place without a signature, please include this instruction in the order notes at checkout. Please note that Growers Depot is not liable for lost or stolen parcels where authority to leave has been granted.
8. PO Boxes & Parcel Lockers
We can ship to Australia Post PO Boxes and Parcel Lockers for smaller items. Bulky items such as grow tents and large equipment must be shipped to a physical address.
9. Incorrect Address
Please ensure your delivery address is correct before completing your order. Growers Depot is not responsible for orders delivered to an incorrect address provided by the customer. If you notice an error after placing your order, contact us immediately at sales@growersdepot.com.au and we will do our best to update it before dispatch.
10. Damaged or Lost Parcels
If your order arrives damaged, please:
- Take photos of the damaged packaging and product immediately
- Contact us within 48 hours of delivery at sales@growersdepot.com.au
- Include your order number and photos in your email
We will work with you to arrange a replacement or refund in accordance with Australian Consumer Law.
If your parcel is lost in transit, please contact us and we will lodge an investigation with the carrier on your behalf.
11. International Shipping
At this time, Growers Depot ships within Australia only. We do not currently offer international shipping.
12. Contact Us
For any shipping-related enquiries:
📧 Email: sales@growersdepot.com.au
📞 Phone: 0455 112 812
🌐 Website: growersdepot.com.au