Privacy policy

PRIVACY POLICY

Last updated: April 3, 2026

1. Overview

Growers Depot ("we", "us", "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you visit growersdepot.com.au or make a purchase from us.

2. Information We Collect

When you visit or purchase from our store, we may collect:

  • Contact information
    • name, email address, phone number
  • Billing & shipping information
    • address, postcode, state
  • Payment information
    • processed securely via our payment provider (we never store your full card details)
  • Device & browsing data
    • IP address, browser type, pages visited, via cookies
  • Order history
    • products purchased, order value, delivery details

3. How We Use Your Information

We use your information to:

  • Process and fulfil your orders
  • Send order confirmations and shipping updates
  • Respond to your enquiries and provide customer support
  • Improve our website and shopping experience
  • Send marketing emails (only if you opt in)
  • Comply with legal obligations

4. Sharing Your Information

We do not sell your personal information. We only share it with trusted third parties who help us operate our business, including:

  • Shopify
    • our e-commerce platform
  • Payment processors
    • to securely handle transactions
  • Shipping carriers
    • to deliver your orders
  • Google Analytics
    • to understand website traffic (anonymised)

All third parties are required to keep your information secure and use it only for the purpose it was shared.

5. Cookies

Our Site uses cookies to enhance your browsing experience, remember your preferences, and analyse traffic. You can disable cookies in your browser settings, however some features of the Site may not function correctly as a result.

6. Your Rights (Australian Privacy Act)

Under the Australian Privacy Act 1988, you have the right to:

  • Access the personal information we hold about you
  • Request corrections to inaccurate information
  • Request deletion of your data (where legally permissible)
  • Opt out of marketing communications at any time

To exercise any of these rights, contact us at sales@growersdepot.com.au.

7. Data Security

We take reasonable steps to protect your personal information from unauthorised access, loss, or misuse. Our Site is SSL encrypted and all payment processing is handled by PCI-compliant providers.

8. Marketing Emails

If you opt in to receive marketing emails, you can unsubscribe at any time by clicking the "unsubscribe" link in any email or contacting us directly. We do not send unsolicited emails.

9. Third-Party Links

Our Site may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date. Continued use of our Site constitutes acceptance of the updated policy.

11. Contact Us

For any privacy-related questions or requests:

📧 Email: sales@growersdepot.com.au
📞 Phone: 0455 112 812
🌐 Website: growersdepot.com.au