Refund policy

REFUND & RETURNS POLICY

Last updated: April 3, 2026

1. Overview

At Growers Depot, we stand behind the quality of our products. This policy outlines your rights and our obligations in relation to returns, refunds, and exchanges. Our policy is designed to comply with the Australian Consumer Law (ACL) under the Competition and Consumer Act 2010.

2. Australian Consumer Law Guarantee

Our products come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement, repair, or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.

Nothing in this policy limits or excludes your rights under the ACL.

3. Change of Mind Returns

We accept change of mind returns under the following conditions:

  • Item must be returned within 30 days of delivery
  • Item must be unused, unopened, and in original packaging
  • Proof of purchase (order confirmation or receipt) must be provided
  • Customer is responsible for return shipping costs
  • Original shipping charges are non-refundable

Once we receive and inspect the returned item, we will process a refund to your original payment method within 5-7 business days.

The following items are excluded from change of mind returns:

  • Opened nutrient solutions, pH adjusters, and liquid products
  • Grow media (coco coir, perlite, rockwool) once opened
  • Items marked as final sale or clearance
  • Custom or special-order items

4. Faulty or Defective Products

If your product arrives faulty, damaged, or not as described, you are entitled to a remedy under the ACL. Please contact us within 48 hours of delivery with:

  • Your order number
  • A description of the fault or damage
  • Clear photos or video of the issue

We will assess your claim and offer one of the following remedies depending on the nature of the fault:

  • Replacement of the same product
  • Store credit for the full purchase value
  • Full refund to your original payment method

We will cover all return shipping costs for faulty or incorrectly sent items.

5. Dead on Arrival (DOA) Products

For electrical items such as LED grow lights, ballasts, fans, controllers, and timers that are non-functional upon arrival:

  • Contact us within 48 hours of delivery
  • Provide your order number, photos, and a short video demonstrating the fault
  • We will arrange a prepaid return label and send a replacement or issue a full refund upon confirmation

6. Warranty Claims

Many products we sell carry a manufacturer's warranty. Warranty periods vary by product and brand and will be stated on the product listing where applicable. Unless otherwise specified on the manufacturer's warranty card, common warranty periods in our range:

  • LED Grow Lights: 1 year
  • Fans & Ventilation: 1 year
  • Nutrients & Additives: No warranty (consumable products)
  • Grow Tents: 1 year
  • pH & EC Meters: 1 year

To make a warranty claim, contact us at sales@growersdepot.com.au with your order number, proof of purchase, and a description of the issue. We will liaise with the manufacturer on your behalf where required.

7. How to Initiate a Return

  1. Email us at sales@growersdepot.com.au with your order number and reason for return
  2. Wait for our team to review and approve your return request
  3. Pack the item securely in its original packaging where possible
  4. Ship the item to the address provided in our return approval email
  5. Once received and inspected, we will process your refund or replacement within 5-7 business days

Do not send items back without prior approval - unapproved returns may not be accepted.

8. Refund Processing

Approved refunds will be processed to your original payment method:

Payment Method Refund Timeframe
Credit / Debit Card 5-7 business days
PayPal 3-5 business days
Afterpay / Buy Now Pay Later 5-10 business days
Store Credit Issued within 24 hours

Bank processing times may vary depending on your financial institution.

9. Exchanges

We offer exchanges for items of equal or lesser value, subject to stock availability. If the replacement item is of higher value, you will be invoiced for the difference. Contact us at sales@growersdepot.com.au to arrange an exchange.

10. Non-Returnable Items

The following items cannot be returned unless faulty:

  • Opened or used nutrient solutions, boosters, and liquid additives
  • Opened grow media (coco coir, perlite, clay pebbles, rockwool)
  • Cloning gels, rooting hormones, and similar consumables once opened
  • Items marked as final sale or clearance
  • Custom or special-order products
  • Gift cards

11. Contact Us

For all returns, refunds, and warranty enquiries:

📧 Email: sales@growersdepot.com.au
📞 Phone: 0455 112 812
🌐 Website: growersdepot.com.au

Our team is available Monday to Friday, 9:00 AM – 5:00 PM AEST.